BOOKING TERMS & CONDITIONS (MAY 2024)
PLEASE READ OUR BOOKING TERMS & CONDITIONS CAREFULLY
“Mornacott” and “Mornacott Cottages” are trading names of Mornacott Conservation Ltd (us, our or we). We are registered in England and Wales under company number 14788378 and have our registered office at Oxygen House, Grenadier Road, Exeter, Devon EX1 3LH. Our main trading address is at Mornacott Estate, Bishops Nympton, South Molton, Devon EX36 3QS.
The Contract
This is a contract for a short-term holiday rental between us and the person making the booking and all members of the holiday party (referred to as you, your, guests) under the booking conditions set out herein (the Contract). English Law will govern the Contract. The Contract will be subject to the booking conditions set out herein, and must be complied with. The person whose name is on the booking form (the Responsible Person) agrees to take full responsibility for ensuring that the Contract is adhered to by all members of the party. The Responsible Person must personally stay at the accommodation throughout the holiday and be at least 18 years of age at the time of booking. The names, addresses and ages of all members of the party must be shared with us on request.
When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide in the booking form. This does not form a contract between you and us. A contract shall only arise when your booking is subsequently confirmed by email or post.
This Contract is made on the basis that the property is to be occupied by you for a holiday as mentioned in the Housing Act 1988 Schedule 1 paragraph 9. You acknowledge that no tenancy is granted by the Contract.
You undertake to use the property solely for its purpose as self-catering accommodation and to accept our right to refuse access to the accommodation to any person, whether the Responsible Person or guest of theResponsible Person, deemed unsuitable. Causing a nuisance or disturbance to neighbours or any unreasonable behaviour may result in us requiring the Responsible Person or their guests to leave Mornacott.
By booking to stay at Mornacott, you agree to abide by any government restrictions relating to Covid that are in place at the time of your stay.
Payment
Bookings are confirmed on receipt of the booking form and receiving the deposit of 35% of the holiday cost. The balance of the rental will be due for payment 60 days before the arrival date. You will be sent email notification that the balance is due. If your payment has not been received 60 days before the commencement date, we will assume that you wish to cancel. If the booking is made within 60 days of the arrival date, then payment will be due in full.
No entry to properties will be allowed without payment, in full, being cleared beforehand.
Cancellation
Cancellations must be immediately notified to us by email following any occurrence giving rise to the need to cancel (delay in advising us of the need to cancel may result in us being unable to re-let the property and prejudice any refund that we may be able to make to you).
We offer flexible cancellation which reduces the stress and worry from booking your holiday. You can cancel your booking and obtain a refund of the lodging costs on the following basis:-
Partial refunds: where we are able to re-let all or part of the period in which you were to stay, we will arrange for you to be refunded the amount received by us up to the extent of your loss (this may be a reduced sum given the last minute nature of any re-letting) less any associated costs incurred.
We strongly recommend that you take out travel insurance to cover your cancellation and other risks. This will give you the peace of mind that you will get your money back if you need to cancel your holiday. If you choose not to, then you accept responsibility for any loss that you may incur due to your cancellation.
Circumstances beyond our Control (Force Majeure)
If for any reason we have to cancel your booking in advance due to circumstances beyond our control (for example, fire, flood, destruction/damage to the property (force majeure), you will be refunded the full amount of the booking. If we have to terminate your holiday early for the above reasons you will be refunded part of thelodging costs based on the time remaining of the booking. This will be the full extent of our liability. No additional compensation, expenses or costs will be payable.
Liability
As far as the law allows, neither we, nor our employees and representatives, shall be liable to you or your party for loss, damage or injury to you or any of your party or your/their property or vehicles as a consequence of this Contract or the occupancy following therefrom. You indemnify us against loss, damage or injury sustained to the property or any persons as a result of any breach of these conditions or arising from the fault of you or any member of your party.
Right of Entry
We shall be allowed reasonable right of entry to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance.
Accuracy of Details
Our website is as accurate as possible but cannot be warranted, nor do the descriptions of the cottages form part of this Contract. Whilst every effort is made to ensure accuracy of property descriptions and images, the facilities and services may alter. We reserve the right to alter or improve any of the subjects without notice.
Terms of Use
You may access the property from 16.00 on the day of arrival (earlier arrivals are strictly by arrangement only). Please note that departure is by 10.00 on your final day (again, later departures are strictly by arrangement only). We need this time to ensure that the cottage is ready for your arrival after the previous guests. On departure, youare requested to leave the accommodation in a clean and tidy condition. This includes washing–up, dishwasher emptied, placing rubbish in bin liners and putting in outside bins, ensuring ovens and barbecue are clean and free from grease. We reserve the right to make a charge of £50 for extra cleaning if the accommodation is not left in a satisfactory condition.
Number of Persons using the Property
Under no circumstances may more than the maximum number of persons stated on our website occupy the property. We reserve the right to refuse admittance if this condition is not observed. Guests must use the beds provided and camp beds and inflatable mattresses are not allowed. Any persons other than members of your party must not use the facilities at Mornacott.
Stag and Hen Parties
Regrettably stag, hen or large single sex parties are not accepted.
Care of the Property
You are responsible for the property and are expected to take all reasonable care of its furniture, pictures, fittingsand effects, in or on the property. You must leave them in the same state of repair and in the same clean and tidy condition at the end of the rental period as at the beginning. You undertake to leave the property secure if leftunoccupied during the period of let. You must not use the properties for any dangerous, offensive, noxious, noisy, immoral activities or carry on any act that may be a nuisance or annoyance to the owner or other neighbouring properties.
Damages and Breakages
You are legally bound to reimburse us for replacement, repair or extra cleaning costs on demand (although we would not charge you for the odd glass or plate). If you lose a key we will replace it upon you paying for the cutting of a new one.
Forfeiture of Right to Occupy
Your right to occupy the property may be forfeited without compensation if:
Complaints
Every effort is made to ensure that you have an enjoyable stay. However, if you have any problem or cause for complaint, it is essential that you contact us immediately to give us the chance to resolve it. We value your custom and want you to return and will do our best to resolve any problem.
General
In the event that any individual term or clause stated in the Contract is not permissible by law, the remainder of the agreement shall remain valid.